Wednesday 16 February 2011: Connected to the world

After a week fighting with our internet,

today I finally lost my rag.

On top of everything, a 'contract extension' letter came though despite being assured that wouldn't be the case.

After 90mins being told by support teams that it must be a problem on my end (despite them not actually even understanding the problem)

I'd had enough

Desperation calls for bold moves

So I emailed the Virgin CEO directly.

Sure, that just gets passed to a specalised complaints team

but my hunch that they may have more power paid off

Shortly after I received a call

and today a friendly support technician who actually knew what a upnp NAT address and 'firmware issues' meant.

A(nother) new Modem will be here on Saturday.

I wouldn't normally go to such lengths

but given the speedy resolution, it won't exactly discourage me from doing the same again.

All in all, I actually like Virgin. Their call centers are always friendly.

The bigger issue here is that no one caters for geeks. First line support is just full of muppets!

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