Ian is a very nice man indeed.
Not only did he come and pick up my car for it's annual service this morning (and then drop it back this evening) but he washed it and gave it a good vacuum too. Given it's had my muddy walking boots and Bill's muddy feet all over it, it looks significantly better now. Thank you Ian!
The only down side to it's service is that I have a sick car. Whilst it passed it's MOT it needs new brake discs (front and rear) and will need four new tyres in the next couple of months or so.