Blipfoto during the Coronavirus Pandemic
Hi there from the Blipfoto Team.
We hope we find you well and coping with these very strange circumstances. Reading your journals we can tell that despite the restrictions being placed on us around the World, we’re still being excellent and supporting each other.
The UK Government has just announced another three-week extension to the lockdown. We’ve been discussing how this is impacting on the team here. For many of us we are now working from home, as well as supporting our local communities by volunteering to help those who are self-isolating or in need of additional support. It’s meant changes to our normal routines and some difficulties that have only really become apparent after the initial ‘bedding in’ period.
For Blipfoto we have prioritised maintaining the site, while our marvellous marketing ambassadors have been creating content for the Community Blog to hopefully keep you inspired to carry on taking photographs. One thing we know is that your journals will be an amazing record of ordinary lives during these extraordinary times for future generations to look back on.
We have reluctantly decided to make one change to the service we provide our members until such time as things return to a more normal existence.
The support desk will, during this current situation, only be responding to the following categories of request:
1. Members unable to access their accounts or post entries.
2. Where members are having difficulty accessing the website, indicating a possible general problem with the site.
3. Matters relating to moderation.
For all other requests, we will respond once the pandemic’s impact has lessened and we have returned to a more normal situation.
If you have a problem, we recommend that the first thing you do is visit our FAQs. Here you can find answers to many of the most common problems members come across. If you can’t find it there you could ask via one of your entries to see if another member knows the answer, or if you use Facebook we know that there is an independent group called Blipfoto Friends where members may be able to help.
Only as a last resort should you raise a support request. As we’ve said, we will get back to you when normal service is resumed.
We are sure you will understand why we have made this change. The support desk will continue to be monitored and we will get back to members with problems in the priority areas as soon as we can. Please bear with us if it takes a little longer than you expect.
From Annie, Graham and Ian, take care and stay safe, wherever you are.