Waterfront Market Harborough

We took the friend I stayed with last week to The Waterfront for Sunday lunch. The carvery was excellent. Some of the staff less so. Apart from a gentle hint that we needed to leave, when I went to pay, the bloke who dealt with me didn't say thank you/goodbye/have a nice day. 
Whilst those serving on the carvery were nice and also one of the waitresses. I suspect the one I paid for the meal was the boss and the one hinting about leaving, his wife.
Courtesy costs nothing, but the meal certainly cost something.

Anyway a nice afternoon spent with our friend at the rental. Also flew my drone while he was here. Taking advantage of having lots of space over the fields to fly a long distance, even if it was a bit windy. Gave the "return to home" feature a try and nearly scared myself to death. The drone shot up rapidly into the air and flew above our heads. I thought it was going to go off on its own, but then stopped for a while before descending down towards us.
Nearly gave me a heart attack.

I had left the SD card for my Lumix in my laptop and then accidentally locked my phone. So for this photo, I borrowed Emma's Xiaomi phone, which came out really well.

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My review of The Waterfront on Google Reviews...

When we arrived on Easter Sunday, we had booked a table 2 days in advance. The first staff member I encountered walked straight past me when I said "Excuse me". So I went to the bar, where I had to wait for them to get off their phones. I then said "Excuse me" again. The staff member started to deal with me, then answered the phone. Then who I thought was the manager, started to deal with me. But was then interrupted by another customer. So I was sort of gazumped and had to wait for the first staff member to come off the phone. 

Eventually we were shown to our table, where the paper menus were thrown onto the table by this staff member then he just walked off without a word (I was hoping the food wouldn't end up thrown onto the table too!)

The waitress who dealt with us mostly was obviously bored of doing her job. The other two who occasionally served us were really nice.
We ordered 3 carvery's for us and a friend and two hamburgers for our two teenage children.The buns on the hamburgers were stone cold.

The carvery's were excellent as were the team that served them.

We hadn't ordered desserts yet and a woman (who I assumed was the managers wife) came to add another table to ours claiming that this was for the next lot of customers. We understood this to mean that we needed to eat up and get out. She took our dessert and coffee orders.
My cappucino was cold.

Eventually I went to go and pay and the "manager" didn't know who I was, nor which table I was at. I gave my name and thought that this would be enough to find out which table we had booked. A younger staff member then told him the table number.

I paid him by card, he took the receipts and gave them to me, then turned his back on me. No thank you. No have a nice day, nothing. The bored waitress who dealt with us had the manners to say thank you as we left.
All in all disappointing. I thought that the managers (husband and wife?) needed to be a bit more courteous as we didn't feel welcome. Can't fault the carvery nor the staff serving, probably the only good thing from our experience there.

I think they need to come back down to earth and learn some of the basics of customer service. Although I'm originally from the UK I have been based in France for the last 28 years, where staff members in restaurants say "Hello" and then "Have a nice day" when you leave as a matter of course. Even in restaurant chains. Those "small" gestures go a hell of a long way!