They'll never know

The obvious answer to the question posed- when the touchscreen device,  on which one is supposed to give one's verdict, is so obviously out of action - is not very well. 

I was at the hospital I used to run 25 years ago for a follow-up appointment at the Eye (glaucoma) clinic. That actually went well. I was seen immediately at the appointment time and, after having my vision checked and seeing the consultant, was out in 15 minutes. However,  the system they used to have,  where you could book your next 6 monthly clinic appointment at the reception desk on the way out, has been stopped. So one now waits to be sent an appointment which may then clash with an existing diary commitment. Cue emails/phone calls to try to fix an alternative date. Not efficient at all.

But it was the broken feedback machine in the foyer that really irritated me. If it's not going to be repaired, remove it! The escalator leading from the main entrance lobby to the upper floor, where most of the outpatient clinics are held, is also still out of action, and I couldn't get any cash out as I intended because the NatWest ATM was out of service. I can't imagine I would have tolerated this when I was in charge - first impressions count and should not convey any sense of neglect. Rant over.