Next please!

My local Japanese clinic, all gleaming and shiny with silent sliding doors, row after row of spotless consulting rooms, treatment rooms and X-rays. Calming zen music played all across the clinic including the elevators and bathrooms, precisely positioned green plants flourishing. It's all super efficient, runs like clockwork and comes with English speaking specialists. Almost worth having to have physio to experience it… Almost…

Efficiency is doing things right; effectiveness is doing the right things.
Peter Drucker