Nevertime+

We got our Sky HD box swapped this week to allow the Anytime+ functionality to be added to our package. When I phoned to ask for it to be added, the person at Sky confirmed what I had been complaining about for ages; that my "Broadband Unlimited" 20Mb connection was only getting a download speed of 1.5Mb, which isn't fast enough for the Anytime+ functionality. They got me to reboot the router and tweaked some settings a little, which resulted in a connection of 3.5Mb. This is still nowhere near the advertised 20Mb or the 8Mb they told me my line would get when I set up with them. I had been getting 6Mb when I first joined, but in recent times the maximum has been 1.5Mb. To make things worse, they have capped my speed at 4Mb now.

Anyway, Anytime+ still wasn't working the next day so I rebooted the router again and...it made no difference at all. Still 1.5Mb. Over the last few days nothing has improved and we still don't have Anytime+ working or a decent internet speed. Why I am continuing to pay for this crappy service is beyond me.

Does anyone else have these problems with Sky Broadband's "award winning" service, or is it just me?